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Earth Goddess
Earth Goddess
P.O. Box 3704
Norwood SA 5067
AUSTRALIA
Ph: 0412 758 800
Home Policies and Terms

Legals

Our Guarantee

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If you are unhappy with your Earth Goddess product for any reason, please contact us and we will either replace your product with an equivalent item free of charge or come to some other arrangement - it is important to us that you are not only happy with your Earth Goddess crystal, but that you love it.

 

 

Terms and Policies

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General Information

  1. You warrant that the information which you are required to provide when you place an order is true, accurate, current and complete in all respects and you agree to check and update your information when returning to this site to place new orders.
  2. Orders will be processed and dispatched as soon as payment is received.
  3. By placing an order in our online store, you agree to all "Terms and Conditions" as stated here. You also agree to all "Payment Terms" and "Delivery Terms" as displayed on this webwite.
  4. Please take care to enter your address accurately as we will send items to the address you give us in good faith.

Placing an Order

  1. Orders can be placed via the online shop, telephone, mail or email.  To order from our online shop you will need to create an account or login using your current account details.  To order via mail, please request an order form. To order via email send your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
  2. Please remember that some orders contain choices of options/sizes etc.
  3. If you are using a refund credit, please ensure you mention this in your order.
  4. If you are taking advantage of a Earth Goddess special offer, please ensure you mention this in your order.
  5. Once an order is placed, you will receive a confirmation via email with the full order details.
  6. Most orders will be delivered within two to five business days of payment.  You will receive an estimated delivery time on your confirmation email.
  7. In the event of any product not being available, you will be notified and you will be given the choice of cancelling the product or replacing it with a similar product.

Product Information

Description Of Products:  We strive to ensure all details, descriptions and prices of products appearing on this website are correct at all times.  We apologise for any errors and commit to correcting errors as soon as we become aware of them.  Should a product be "out of stock" or "not as described", we will offer you the choice of a refund, store credit or replacement.

Use of Product Information:  Is strictly prohibited unless prior arrangements have been made with Earth Goddess.

Privacy Information

Privacy Policy:  We will not email you in the future unless it is related to your current/most recent transaction or the product you purchased.

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully.  We will not email you in the future unless you have given us your consent.  We will not pass your email address to other trusted traders unless you agree.  The type of information we will collect about you includes your name, address, phone number, email address and order details.

We use PayPal for online transactions, this means we never see or store your credit card information - that information is only used by PayPal to process your payment and PayPal's rigorous privacy settings then apply to keep your information safe.

SPAM Act:  We will never send emails without the prior consent of the recipient.  This consent may be implied from the conduct, business and other relationships of the person and Earth Goddess.

We will always identify our emails with the Earth Goddess name.

More information about our Privacy Policy is here.

Other Important Policy Information

Indemnity:  You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of the website, or the use by any other person accessing the website using your User Information.

Product indemnity:  You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of Earth Goddess products bought at this website, or the use by any other person using Earth Goddess products bought through this website.

Refusal Of Transaction:  We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion.  We will not be liable to you or any third party by reason of our withdrawing any product from the website whether or not that product has been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Handling Complaints:  In normal circumstances, consumers will receive a response to their complaint or a resolution within 24 to 48 hours. I f you have a complaint, please email us via our contact page.

 

Disclaimers

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Disclaimer of Endorsement:

Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favuoring by Earth Goddess.  The views and opinions of authors expressed herein do not necessarily state or reflect those of Earth Goddess, and shall not be used for advertising or product endorsement purposes.

The appearance of external hyperlinks does not constitute endorsement by Earth Goddess of the linked websites, or the information, products or services contained therein.  For other than authorised activities, Earth Goddess does not exercise any editorial control over the information you may find at these locations.  All links are provided with the intent of meeting the mission of Earth Goddess.  Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included.

Disclaimer of Liability:

With respect to documents available from this server, neither Earth Goddess nor any of its employees, makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

Notice:

Information from this server resides on a computer system funded by Earth Goddess. The use of this system may be monitored for computer security purposes.  Any unauthorized access to this system is prohibited and is subject to criminal and civil penalties under Federal Laws.

Reference from this web page or from any of the information services sponsored by Earth Goddess to any non-governmental entity, product, service or information does not constitute an endorsement or recommendation by Earth Goddess or any of its employees.  We are not responsible for the content of any "offsite" web pages referenced from this server.


 

Privacy Policy

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To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.  To make this notice easy to find, we make it available on these pages and at every point where personally identifiable information may be requested.

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully.  We will not email you in the future unless you have given us your consent.  We will not pass your email address to other trusted traders unless you agree.

SPAM Act: We will never send emails without the prior consent of the recipient.  This consent may be implied from the conduct, business and other relationships of the person or Earth Goddess

We will always identify our emails with the Earth Goddess name.

The Information We Collect

This notice applies to all information collected or submitted on the Earth Goddess website. On some pages, you can order services and make requests.  The types of personal information collected at these pages may be any or all of the following:

Name
Address
Phone Number
Email Address
IP Address

We do not collect Credit/Debit Card details.

The credit and payment services we utilise to process your order have their own privacy statements which may be different from those found here at Earth Goddess. It is therefore recommended that you carefully read the privacy statements located on these other sites to help protect your privacy.

How We Use Your Information

We use the information you provide about yourself when placing an order only to complete that order.  We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery.  We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive.  Such addresses are not used for any other purpose and are not shared with outside parties or collected in a database.

We use non-identifying and aggregate information to better design our website and to share with advertisers.  For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Your Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important to us at Earth Goddess.  And for that reason, we never collect or maintain information at our website from those we actually know are under the age of 13.  No part of our website is structured to attract anyone under the age of 13.

Also, if we hear of, are informed of, or are witness to any illegal activity with, to, or directed at children, we will promptly report such parties to the proper authorities for prosecution.