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Earth Goddess
Earth Goddess
P.O. Box 3704
Norwood SA 5067
AUSTRALIA
Ph: 0412 758 800
Home Policies and Terms Terms and Policies

Terms and Policies

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General Information

  1. You warrant that the information which you are required to provide when you place an order is true, accurate, current and complete in all respects and you agree to check and update your information when returning to this site to place new orders.
  2. Orders will be processed and dispatched as soon as payment is received.
  3. By placing an order in our online store, you agree to all "Terms and Conditions" as stated here. You also agree to all "Payment Terms" and "Delivery Terms" as displayed on this webwite.
  4. Please take care to enter your address accurately as we will send items to the address you give us in good faith.

Placing an Order

  1. Orders can be placed via the online shop, telephone, mail or email.  To order from our online shop you will need to create an account or login using your current account details.  To order via mail, please request an order form. To order via email send your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
  2. Please remember that some orders contain choices of options/sizes etc.
  3. If you are using a refund credit, please ensure you mention this in your order.
  4. If you are taking advantage of a Earth Goddess special offer, please ensure you mention this in your order.
  5. Once an order is placed, you will receive a confirmation via email with the full order details.
  6. Most orders will be delivered within two to five business days of payment.  You will receive an estimated delivery time on your confirmation email.
  7. In the event of any product not being available, you will be notified and you will be given the choice of cancelling the product or replacing it with a similar product.

Product Information

Description Of Products:  We strive to ensure all details, descriptions and prices of products appearing on this website are correct at all times.  We apologise for any errors and commit to correcting errors as soon as we become aware of them.  Should a product be "out of stock" or "not as described", we will offer you the choice of a refund, store credit or replacement.

Use of Product Information:  Is strictly prohibited unless prior arrangements have been made with Earth Goddess.

Privacy Information

Privacy Policy:  We will not email you in the future unless it is related to your current/most recent transaction or the product you purchased.

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully.  We will not email you in the future unless you have given us your consent.  We will not pass your email address to other trusted traders unless you agree.  The type of information we will collect about you includes your name, address, phone number, email address and order details.

We use PayPal for online transactions, this means we never see or store your credit card information - that information is only used by PayPal to process your payment and PayPal's rigorous privacy settings then apply to keep your information safe.

SPAM Act:  We will never send emails without the prior consent of the recipient.  This consent may be implied from the conduct, business and other relationships of the person and Earth Goddess.

We will always identify our emails with the Earth Goddess name.

More information about our Privacy Policy is here.

Other Important Policy Information

Indemnity:  You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of the website, or the use by any other person accessing the website using your User Information.

Product indemnity:  You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of Earth Goddess products bought at this website, or the use by any other person using Earth Goddess products bought through this website.

Refusal Of Transaction:  We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion.  We will not be liable to you or any third party by reason of our withdrawing any product from the website whether or not that product has been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Handling Complaints:  In normal circumstances, consumers will receive a response to their complaint or a resolution within 24 to 48 hours. I f you have a complaint, please email us via our contact page.